Having a problem uploading cover to my profile. Keeps saying ‘Error’ over and over again. Been trying for days now. It is the last thing I need to be verified… sigh… I am using Firefox. The image has the right dimensions and resolution. Any ideas?
Make sure that the cover photo you want to upload has the desired dimensions. After the installation is complete, leave a link here and let’s check.
By the way, welcome to us.
Thanks for the reply. But the problem is that it won’t upload at all. My file is 1440 x 260 px at 320 dpi. I have tried many times now over several days. Everything else seems fine. My MetaMask works etc.
try the following :
- empty your cache then reconnect and reload.
- if it doesn’t work, change of browser : Mozilla is preferred to interact with Rarible
Hope it’ll help.
Hi Sheratan, I am using Mozilla Firefox. My MetaMask wallet is connected within Firefox, so it would be a bit difficult to try another browser, as then I’d have to get another extension to MetaMask as well. I have emptied cache several times. I still cannot upload the cover…
Have you tried another cover?
I just restarted my computer, emptied cache, made a new jpg file with the same dimensions, but a new different image. It still won’t upload, I get the same ‘Error’ message… And each time I ‘sign’ with Metamask. Not sure what to do…
Really interesting. In desired sizes and Jpg. I don’t see any reason not to be.
This a recurring issue with metamask.
Try again later but there’s no solid solution.
Okay, I will keep trying. I hope it will happen, because I have already paid to mint an NFT on rarible.
It must be some kind of bug…
Hello! I have the same problem with cover right now… Did you find a solution? Thanks!
I am also having the same problem.
Me too, facing the same issue! The only thing required for verification. Not able to figure any solution yet.
Hi and welcome among us @digitalpratik
Maybe you should share your profile so we can figure what’s happening?
I wish you’ll find your way here.
I was actually able to finally upload the cover, so I could apply again to get verified. That was 3-4 weeks ago… Still haven’t heard anything back.
This is my profile: https://rarible.com/reinerhansen
expect abt 8 weeks…