Formatic mint problem

I get to the minting process and it says it can’t be completed at this time… whyyyyy?

Had the same problem :frowning: Contacted support & they advised to change to a MetaMask wallet! Which I have done & transferred my public key, BUT I have lost approx $24 trying to mint previously & my user ID is no longer there & I cannot reconnect to it :frowning:(

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