Glitch in minting system

Hi guys,

A bit of a warning, I just tried to mint a new artwork here on rarible, and the ‘three-point-process’ did not go as planned: at part 1) “Mint” everything went ok, but at part 2) “set fixed price” I did get an ‘approve’ button in my wallet, but as soon as I clicked that, the rarible website gave me “error”. I tried again and again to click on ‘set fixed price’ but the error came back every time. Suddenly my wallet told me the artwork was minted (without me completing the process! I was still in that window to set the fixed price.)
When I checked, the artwork was indeed minted, with the fixed price, but obviously, because I never got to part 3) “set unlockable content”, there is no unlockable content in the artwork.

I have already written an email to rarible support and I am hoping for a solution from them.

But I wanted to let you guys know that there might be a glitch in the system at the moment, so be aware.

Rick

6 Likes

Crap! Yes it happened to me.

I suspected the minting get well and I reload the page and yes, myu token was minted. The last step was just putting the token onsale that generated an error.

So I did it manually after.

If “set fixed price” return an error message, do no restart the overall process. Wait for setp 2 to complete, then reload the page. You’ll set the price manually after.

2 Likes

Hi Sharatan, I don’t think it is possible to set the unlockable content afterwards, right ? Because with me the price is set, appearantly (despite the error), and it was set to ‘on sale’ immediately.

2 Likes

No you can’t set the unlockable afterward so your error was on this phase. Sorry but there’s no solution.

well, hopefully rarible can help me out with a possible burn & refund or something like that. it’s their system which generated the error…

1 Like

They can’t refund as they do not received the money. They’re not part of the minting process. Sorry.

yup, but their system went minting without me completing the process…so… anyway, let’s not bicker over this, let’s wait what they have to say about it :wink:

3 Likes

I tried again with another artwork. Same problem!

At the moment I strongly recommend not to mint until they have fixed this.

You can see a screenshot of the problem here:

3 Likes

Hell @Sheratan and @rickwezenaar,
Me too. I had to email @rarible team to fix it. I had 1 go threw as well but my picture did not pop up and the other just stuck in pending mode. It’s funny how when gas is so low the system has more problems??make no sense?? i wanted to drop10 piece because it was at 28-26 but when i had 2 of them mess up right away i stopped. So that sucked.
Hope your guys stuff get fixed.

Your cool kids club member,
AKA ChAmBo

2 Likes

In fact, more people are minting as the gas fees are low so Rarible may saturate

ok, so I tried again with a new artwork and it went through without problem. Gas price was a bit higher, so it could be true, @Sheratan.

I still need to hear from rarible support, though. I bet they are busy with lots of complaints about this :wink:

4 Likes

Sadly this happened to me just now! Errr, I haven’t seen it minted yet, but I hope that my unlockable content is included if it does. #Frustrated

Meanwhile, tried this three times, and yup three withdrawals from my wallet. oops. :pensive:

2 Likes

Hi friends! Now I’m facing the same problem, it looks like they haven’t solved it! (((

1 Like

Has anyone ever stuck with a pending minting through several days?

1 Like

Same glitch using Chrome on windows 10. It hangs on set fixed price. ALSO it hangs on set fixed price even after minting and I try to put it on sale. Very frustrating.

3 Likes

I have the same at the moment. I have submitted a ticket at support.

2 Likes

Same experience here too. It seems to happen randomly.

Steps 1 and 2 go well, until the fixed price has to be set with locked content, and then you end up in an endless loop.

There is a bug in the code for sure. Strange that this vulnerability has been known for months, so it can happen that you lose your funds and there is no warning anywhere?

I would definitely advise posting a warning on the website to other users that there is a bug that could cause you to lose your funds until this is resolved. Although it has apparently only happened to a few users, every time it goes wrong and people lose funds is one time too many.

Hopefully, with a warning, this experience can be prevented by others, because it really is one of the most beautiful platforms out there.

Hopefully it will be solved and there will be a solution for the people who lost their funds in this way.

1 Like

I once had an issue that I left the minting screen open for 2 days without completing the process as I was refining the artwork in Kapwing. When I came back to Rarible to finish the process and upload it, everything went normal but the NFT would not appear under “my items”. So finally I had to burn the NFT and redo the whole process. I think I should have no gone ahead with the old minting screen, should have just closed it and refreshed the browser page and started fresh. Wont make that same mistake twice as I had to pay a lot of extra fees in the process. This was the NFT:

1 Like

I received a response from support with a clearly well-intentioned, somewhat redundant explanation that a transaction costs fees that go to the miners and there is no option for refund. Of course I am familiar with how the Ethereum blockchain works, however this a bug/glitch in the Rarible system/smart contract protocol that sometimes causes funds to be lost because the system doesn’t always work correctly. This has nothing to do with the ethereum blockchain but with wrong calls.

The process goes wrong at step 3, when setting the fixed price. The interface will return “error” as result, and offer to “try again”, after pressing the “retry” button your wallet on your mobile will ask for approval again. You can do this 100 times with the same result “error” .

Then you’ll end up with an NTF with no set price and no locked content, so not usable and thus lost money.

I was just curious how Rarible handles this, I didn’t expect to lose funds in this platform this way. Although it is a pity that I have now made two failed attempts and more than 80 USD has been lost, it would be nice if this was recognized.

I hope not more people will experience this, but unfortunately this will probably happen. This is a bug in the system. I had high expectations but will not be using the system again until there is a clear solution or a refund.

1 Like

I had a failed attempt issue also and I lost over $120 in that. I accepted it as just part of the process.

2 Likes